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Detail oriented, deliverable minded IT analyst with over 10 years experience of customer service within the IT arena. Have held member roles on full cycle project management team initiatives. Competent at working in autonomous environments as well as within team settings. Have extensive knowledge in end user support, network device management/support and operational security compliance.
KNOWLEDGE SKILLS
· Network and systems administration and updates · Client troubleshooting and documentation · Network IP printer configuration · Phone systems maintenance and administration · Systems encryption, backup, configuration and administration · Organizational security compliance and implementation · Client PC image creation, maintenance and updates · Wireless PDA profiling and provisioning · Remote Access Systems – VPN usage and training · Wireless WEP device setup and administration · Creating documentation for and conducting user level technology training · Asset disposal management processes
TECHNICAL PROFICIENCIES
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Platforms: |
MS Dos, Windows 9x/NT/2k/XP/Vista |
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Network: |
Novell, Microsoft, VPN, TCP/IP, RSA Secure ID |
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Tools: |
Symantec Norton Ghost; MS Bootdisk PE, Remote Desktop Connection, Timbuktu, NetMeeting, Seagate Backup Exec, ArcServ, Cisco TACACS – c4006; Remedy Action Request System for problem and incident documentation |
PROFESSIONAL EXPERIENCE
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KPMG, Tampa, Florida |
1998 - Present |
· Senior Information Technology Analyst
Provide singular support for an office of 100–200 personnel. Manage and administrate all technology support services, load, run and maintain all laptop and desktop equipment and peripherals. Administer the office LAN to include Avaya phone PBX MAS administration. Oversee inventory controls and end of life asset disposal processes governed by Federal, State and local environmental and green disposal guidelines. Setup and maintain all hoteling and conference room wired and wireless connectivity. Advise clients and support operations personnel on equipment needs and procurement. Cooperate and work in tandem with alternate site based technology analysts to assist with project implementations and to provide overlapping remote support coverage to other offices.